Pre-ordering now available for Spring 2019 designs of Prenelove NeoTotes.



At PNYC we are committed to the quality of our products and the satisfaction of our customers. Return will be accepted within 21 days of your purchase date provided the item(s) meet the return conditions:

  • Unwashed
  • Unworn
  • Original tags still attached
  • In the original packaging

Inspection of Returns
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Sale items 
Only regular priced items may be refunded, unfortunately all sale items are a final sale. No refunds, exchanges or credits will be issued.

We only replace items if they are manufacturer defective or damaged. If you need to exchange it for the same item, send us an email at

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.